Terms and Conditions
Last updated: 12 August 2026
These Terms and Conditions govern the use of the Certi CRM Ltd. website and the provision of services by Certi CRM Ltd.
By using our website or engaging Certi CRM Ltd. for services, you agree to these Terms and Conditions where they apply.
1. About Certi CRM Ltd.
Certi CRM Ltd. is a CRM consultancy based in Northampton, United Kingdom.
We provide services including CRM strategy, implementation, optimisation, data management, automation, customer journey design, CRM project management and related consultancy services.
Certi CRM Ltd.
Northampton, United Kingdom
Email: hello@certi-crm.com
Website: www.certi-crm.com
2. Website use
The content on this website is provided for general information about Certi CRM Ltd., our services, experience and areas of expertise.
We aim to keep the information on our website accurate and current. Website content may be updated, amended or removed as our services and business develop.
Information provided on the website does not constitute professional, legal, financial or other regulated advice.
3. Our services
The precise services we provide to a client will be agreed separately and may be documented through a proposal, statement of work, project plan, order form, engagement letter or other written agreement.
Where a separate written agreement exists, that agreement will set out the specific scope, deliverables, fees, timescales and other terms applicable to the project.
If there is a conflict between these website Terms and Conditions and a specific written client agreement, the specific client agreement will take precedence for that engagement.
4. Proposals and quotations
Any proposal or quotation provided by Certi CRM Ltd. will set out the proposed scope, deliverables, fees and relevant assumptions.
Unless otherwise stated in writing, proposals and quotations are valid for the period specified within them.
A project will commence once the relevant proposal or agreement has been accepted and any agreed requirements for commencement have been completed.
5. Client responsibilities
Successful CRM projects rely on collaboration between Certi CRM Ltd. and our clients.
Clients are responsible for providing information, access, approvals, decisions and resources reasonably required for us to deliver the agreed services.
Where project timelines depend on information, access or approvals from the client or third parties, those dependencies may affect the agreed delivery schedule.
Clients remain responsible for the accuracy and legality of the data, content and instructions they provide to Certi CRM Ltd.
6. Third-party platforms
Our services may involve implementing, configuring or advising on third-party platforms, including CRM, marketing, analytics, communications and other technology platforms.
These may include platforms such as Salesforce, HubSpot, Mailchimp, Google, LinkedIn and other technology providers.
Third-party platforms operate under their own terms, conditions, service levels and privacy policies.
Certi CRM Ltd. does not control the availability, functionality, pricing, security or future development of third-party platforms.
Where a project depends on a third-party platform or integration, we will work with the client to implement and optimise the agreed solution within the capabilities available at the time.
7. Fees and payment
Fees, payment schedules and applicable expenses will be agreed with the client before work begins.
Unless otherwise agreed in writing, invoices are payable within the payment period stated on the relevant invoice.
Where a project is delivered in stages or against agreed milestones, payment may be linked to those stages or milestones.
Certi CRM Ltd. reserves the right to pause further work where an invoice remains overdue following reasonable notice.
8. Changes to project scope
We recognise that CRM projects can evolve as new opportunities, requirements and insights emerge.
Where a client requests work outside the agreed scope, we may agree a change to the scope, timeline or fees.
Any material changes will be discussed and agreed with the client before the additional work is undertaken.
9. Intellectual property
Unless otherwise agreed in writing:
Certi CRM Ltd. retains ownership of its pre-existing methodologies, frameworks, templates, processes, know-how, tools and intellectual property.
Materials specifically created for a client as part of an agreed project may be used by that client for its own business purposes once the applicable fees have been paid.
Certi CRM Ltd. retains the right to use its general knowledge, experience, methodologies and skills developed through delivering projects.
Third-party software, platforms, templates, assets and intellectual property remain the property of their respective owners.
Nothing in these Terms transfers ownership of third-party intellectual property.
10. Confidentiality
We respect the confidential nature of information shared with us during client engagements.
Certi CRM Ltd. will use reasonable measures to protect confidential business, commercial, technical and customer information provided by clients.
Clients are similarly expected to treat Certi CRM Ltd.'s confidential information, methodologies and commercially sensitive materials appropriately.
Where a separate confidentiality or non-disclosure agreement is in place, that agreement will apply to the information covered by it.
11. Data protection
Certi CRM Ltd. processes personal information in accordance with applicable UK data protection legislation.
Our approach to personal information is described in our Privacy Policy.
Where Certi CRM Ltd. processes personal data on behalf of a client as part of delivering services, the parties may enter into appropriate data processing arrangements where required.
Clients remain responsible for ensuring that they have an appropriate lawful basis and permissions for the personal data they provide to Certi CRM Ltd. for processing.
12. Service delivery
We will provide our services with reasonable care and skill and in accordance with the scope agreed with the client.
Project outcomes can depend on factors outside Certi CRM Ltd.'s control, including client decisions, data quality, third-party technology, integrations, platform changes and implementation by other parties.
Where an outcome depends on these factors, Certi CRM Ltd. will work collaboratively with the client to identify appropriate solutions and next steps.
13. Results and performance
We may discuss potential outcomes, opportunities and expected benefits as part of our strategic recommendations.
Any examples, case studies, statistics or results presented on our website represent specific projects or experiences and should not be interpreted as a guarantee of identical results for another organisation.
CRM performance depends on factors including business model, data quality, technology, implementation, customer behaviour, market conditions and the client's ongoing activity.
14. Limitation of liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
Subject to the above, Certi CRM Ltd.'s liability arising from a specific engagement will be governed by the terms agreed with the client for that engagement.
Where no separate limitation of liability has been agreed, Certi CRM Ltd.'s liability will be limited to the extent permitted by applicable law.
We will not be responsible for indirect or consequential losses arising from matters outside the agreed scope of our services.
15. Force majeure
Certi CRM Ltd. will communicate with clients where circumstances outside our reasonable control materially affect our ability to provide services.
These circumstances may include significant technology outages, cyber incidents, infrastructure failures, natural events, changes in law or regulation, industrial action or other events beyond our reasonable control.
We will work with the client to agree an appropriate way forward.
16. Termination
The circumstances and notice requirements for ending a client engagement will normally be set out in the relevant proposal or client agreement.
Where no specific termination provision has been agreed, either party may request termination by providing reasonable written notice.
Fees for work already completed, committed costs and approved expenses remain payable following termination.
17. Website intellectual property
Unless otherwise stated, the content of this website, including text, graphics, branding, imagery, layouts, frameworks and other materials, belongs to Certi CRM Ltd. or is used with appropriate permission.
You may view and use the website for your own personal or business information.
You may not reproduce, distribute, modify, republish or commercially exploit our website content without our written permission.
18. Links to other websites
Our website may contain links to third-party websites.
These links are provided for convenience and information. Certi CRM Ltd. is not responsible for the content, availability, security or privacy practices of third-party websites.
19. Changes to these Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, services or legal requirements.
The latest version will be published on our website with the date of the most recent update.
Changes to the terms of an existing client engagement will be governed by the relevant client agreement.
20. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights or protections that apply under applicable law.
21. Contact us
If you have any questions about these Terms and Conditions, please contact:
Certi CRM Ltd.
Northampton, United Kingdom
Email: hello@certi-crm.com